I've been too busy, but... learning

I've been over booked the last few weeks and wasn't able to keep up on the useful little bits of info that pop up all the time, that I think others should be able to have as a reference.
Mostly I've been handing business clients and that doesn't make for such good blogging, because it doesn't deal with a single MacBook Pro issue, but more of an email - Outlook office wide issue.
What I wanted to share about that was the simple act of observation. I was dropped, with almost no info, into the middle of a very busy business. They are in the fashion business and everything is flying around and everything is a "must have now" issue. They were very pleasant, but that is just the nature of that business and the people who tend to work there.
So back to the point of this...
A few times, I had no idea what the problem could have been, because I didn't know what type of email servers they had, where they were located, or even what the local IP network address were!
Basically, I was like a lot of my clients, a bit lost and not sure what to do next.
So, I just started with one laptop, and starting learning what "it could see" as far as the network around me.
Then I started by writing down specific IP addresses for important devices (ie. shared printers, file servers).
Before I knew it I had a very handy map of their infrastructure, both physical and technical.
My point is, that with a little patience, some good documentation and just an inkling of knowledge much can be gained.
If you remove the fear and just observe calmly everything just starts to fall into place.
Once you have some things in place then you can start figuring out what is wrong or what "doesn't fit."
I think most IT people know this, but I wanted to share it with others, so they can help themselves in the future.
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